Cookies Policy | Ausclub Casino

1. What are cookies?

Cookies are small text files or similar data files that may be placed on your computer, mobile phone, tablet or other device when you visit a website. They allow a website to recognise a device, remember certain information and support features during a visit or across later visits. Cookies do not usually identify you by name on their own. However, information collected through cookies may sometimes be linked with other information held about you, such as account, device or usage information.

Some cookies are placed directly by Ausclub Casino. Others may be placed by service providers that support website operation, security, analytics, advertising or other online functions. These third parties may use cookies or similar technologies in accordance with their own privacy information and the arrangements applicable to their services.

Similar technologies can include pixels, tags, web beacons, local storage and software development kits. These technologies may perform functions similar to cookies, such as recognising a browser, recording interactions or measuring whether content has been viewed. In this policy, we use the term cookies to refer generally to cookies and similar technologies.

How cookies are stored

Session cookies are temporary and are generally deleted when you close your browser. Persistent cookies remain on your device for a set period or until you remove them. The length of time a cookie remains may depend on its purpose and the settings of the relevant service. We may also use first-party cookies, which are set by the website, and third-party cookies, which are set by an external service operating on or through the website.

2. Why we use cookies

Cookies may be used for a range of purposes. The specific cookies used on the website may change as our services, technology and legal requirements develop. In general, cookies may help us to:

Operate the website and provide requested features.
Support account access, session management and other essential functions.
Remember preferences, settings and selections made during a visit.
Help protect the website, accounts and users against suspicious activity, misuse and security threats.
Understand how visitors use the website, including which pages or functions are visited and whether content works as intended.
Identify technical problems, improve performance and test changes to the website.
Measure the effectiveness of communications, campaigns or website content where permitted.
Deliver content or advertising that may be more relevant to your interests, where applicable and where consent or another lawful basis is required.
Maintain records of cookie choices and other privacy preferences.

Essential cookies

Essential cookies are needed for core website functions. They may support navigation, secure areas, account or session functions, fraud prevention, load balancing and the operation of forms or other requested services. If these cookies are disabled, parts of the website may not work correctly or may become unavailable. Where cookies are strictly necessary, they may be used without a separate consent option where permitted by applicable law.

Preference and functionality cookies

These cookies remember choices you make, such as language, display settings or other preferences. They can make future visits more convenient and help provide a more consistent experience. If you reject or remove these cookies, you may need to enter preferences again, and some features may not operate in the way you expect.

Analytics and performance cookies

Analytics cookies help us understand how the website is used. They may collect information such as pages visited, approximate location, browser type, device information, visit duration, referral sources and interactions with website features. This information is generally used in an aggregated or pseudonymous form to monitor performance, identify improvements and understand visitor behaviour. These cookies are not intended to determine whether a person is suitable to gamble or to replace responsible gambling checks.

Marketing and advertising cookies

Where used, marketing or advertising cookies may help measure campaigns, limit repeated advertising or show content that is more relevant to a visitor. They may allow a service provider to recognise a browser across different websites or services. These cookies will only be used in accordance with applicable requirements, including any consent requirements. We do not use cookies to encourage unsafe gambling, and cookie-based communications do not change any account, age, identity or responsible gambling obligations.

3. Your cookie choices

When you first visit the website, a cookie banner or preference tool may allow you to accept, reject or customise certain categories of cookies. Your choices may be stored so that they can be applied on later visits. If you change your mind, you may be able to reopen the preference tool through the website or use your browser settings to remove or block cookies.

You can usually control cookies through the settings of your web browser. Most browsers allow you to view stored cookies, delete individual cookies, block third-party cookies, block all cookies or receive a warning before a cookie is placed. The steps vary between browsers and devices, so you should refer to the relevant browser provider for instructions.

Blocking essential cookies may prevent the website or account features from working properly.
Deleting cookies may remove saved preferences and require you to make selections again.
Browser settings may apply only to the particular browser or device being used.
Opting out of targeted advertising cookies may not remove all advertising; it may instead make advertising less tailored.
A cookie preference may not apply across separate devices, browsers or accounts.

Some third-party services may provide their own tools for managing analytics, advertising or similar technologies. We do not control the privacy practices or settings of third parties, so you should review their information before using those tools. You may also be able to manage certain advertising preferences through industry or device settings, although availability can vary.

Consent and applicable requirements

Where applicable law requires consent for non-essential cookies, we will request consent before using those cookies. You may withdraw or change consent at any time through the available preference controls. Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal. Some information may still be collected or retained where needed to provide a requested service, protect the website, meet legal obligations or support responsible gambling and regulatory processes.

4. Information, security and policy updates

Information collected through cookies may include an internet protocol address, device and browser details, operating system, approximate location, pages viewed, referring website, dates and times of activity, interaction data and cookie preference information. Depending on the cookie and the service involved, this information may be linked with an account or other information provided to us. We handle personal information in accordance with our Privacy Policy and applicable Australian privacy requirements.

We use reasonable measures intended to protect information collected through the website from unauthorised access, loss, misuse or disclosure. No online service, website or electronic transmission can be guaranteed to be completely secure. You should keep your device, browser and account credentials secure and avoid using gambling services on devices or networks that you do not trust.

Cookies may support security, identity verification, fraud prevention, account protection, age and access controls, and compliance processes. Refusing or deleting some cookies may make it harder to maintain a secure session or complete certain checks. We may retain cookie-related information for as long as reasonably necessary for the purposes described in this policy, our Privacy Policy, legal obligations, dispute resolution, auditing and security.

Changes to this policy

We may update this Cookies Policy from time to time to reflect changes to the website, the cookies and technologies we use, service providers, legal requirements or our information practices. The updated version will be made available on this page and will show the relevant effective date where appropriate. You should review this policy periodically, particularly if you change devices, browsers or cookie preferences.

Questions and privacy requests

If you have a question about this Cookies Policy, want to understand how your information is handled or wish to make a privacy request, please use the contact or privacy request process made available on the Ausclub Casino website. We may need to verify your identity before responding to a request. We will handle requests in accordance with applicable law and our Privacy Policy.