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Ausclub Casino Terms & Conditions
1. General terms and acceptance
These Terms & Conditions form an agreement between you and the operator of Ausclub Casino. They apply to your use of the website, your account and any related gambling services made available through the site. If you do not agree with these terms, you must not use the website or its services. We may update these terms from time to time. Changes may be published on the website and, where appropriate, brought to your attention. Your continued use of the website after an update means that you accept the revised terms.
You are responsible for reading the current version of these terms before using the service. Specific games, competitions, promotional offers and payment methods may have additional conditions. Those conditions form part of these terms where they apply. If there is an inconsistency, the specific conditions for the relevant service will generally apply to that service.
Eligibility and lawful use
You must be legally entitled to use online gambling services in the place where you are located. You must meet the applicable minimum age requirement and comply with all laws that apply to you. Ausclub Casino is intended for eligible adults and must not be used by anyone who is underage, self-excluded or otherwise prohibited from gambling.
- You must provide accurate, current and complete information when opening or maintaining an account.
- You must use the service only for lawful purposes and in accordance with these terms.
- You must not use the website where online gambling is unlawful or restricted.
- You must not allow another person to use your account or access the service through your account details.
- You must not use the service to support fraud, money laundering, unauthorised payments or other criminal activity.
We may refuse access, suspend an account or close an account where we reasonably believe that a person is not eligible, has supplied inaccurate information, has breached these terms or presents a compliance, security or responsible gambling concern.
2. Accounts, identity and security
An account may be required to access certain features. You may generally have only one personal account unless we agree otherwise. An account must be opened in your own name and used only by you. You are responsible for keeping your username, password and other security information confidential. If you believe that someone has accessed your account without permission, you should stop using the account and notify us through the available support channel as soon as possible.
We may ask you to verify your identity, age, address, payment method or source of funds. Verification information must be genuine, legible and provided within the requested timeframe. We may restrict account activity while checks are being completed. If the information requested is not provided, or if it cannot be reasonably verified, we may delay, refuse or cancel transactions and may take other action permitted by law and these terms.
Account balances and transactions
You should check your account balance and transaction history regularly and contact us promptly if you identify an error or activity that you do not recognise. Deposits must be made using a payment method that you are authorised to use. We do not ask you to deposit funds on behalf of another person. Payment transactions may be subject to checks, processing conditions and requirements imposed by payment providers.
Winnings may be paid only to you and may be returned through an approved payment method. We may apply reasonable verification and anti-fraud procedures before processing a withdrawal. Processing times can vary depending on the method, provider, verification status and other circumstances. You remain responsible for checking that payment information supplied to us is correct.
- Do not deposit money that you need for living expenses, bills or other essential commitments.
- Do not use borrowed money or funds obtained through unlawful activity.
- Do not attempt to reverse, dispute or misuse a genuine transaction without a proper basis.
- Keep records of your deposits, withdrawals, bets and account activity.
- Tell us promptly if your personal, payment or contact information changes.
3. Games, promotions and responsible gambling
Games are provided for entertainment and involve risk. Outcomes are determined by the relevant game rules and, where applicable, randomised systems. No strategy can guarantee a win. You should set a budget before playing and treat losses as a cost of entertainment rather than an amount that must be recovered. You should never chase losses by increasing your stakes or playing for longer than planned.
Promotions and offers
Promotions, bonuses and other offers may be subject to separate eligibility requirements, time limits, wagering conditions, game restrictions, maximum values and other rules. Those conditions will be displayed with the relevant offer. You should read them before opting in or using a promotional benefit. Unless the applicable promotional rules state otherwise, we may limit, withdraw or cancel an offer where it has been obtained in error, duplicated, abused or used in breach of the relevant conditions.
Only one person may benefit from an offer where the offer is limited to one person, household, payment method, device or connection. Attempts to create multiple accounts, coordinate activity or exploit a technical or promotional error may result in the affected offer being removed and account activity being reviewed.
Responsible gambling tools
We encourage you to use available responsible gambling tools and information. Depending on the service, these may include deposit limits, play limits, time reminders, breaks, account restrictions and self-exclusion. A self-exclusion request is an important step to prevent access to gambling services for the selected period. You must not try to avoid a restriction by opening another account or using another person’s account.
If gambling is affecting your finances, relationships, work, health or wellbeing, stop playing and seek support from an appropriate Australian gambling support service or qualified professional. Gambling should be a choice, not a source of income. If you are concerned about your gambling or someone else’s gambling, use the responsible gambling information available on the website and consider taking a break.
4. Website use, privacy and account closure
Acceptable use and website availability
You must not interfere with the operation or security of the website. This includes introducing malicious software, using automated systems without permission, attempting to access restricted areas, manipulating game results, exploiting faults or bypassing account controls. You must also respect intellectual property rights in the website, its content, branding, software and materials.
We aim to provide a reliable service, but access may occasionally be interrupted for maintenance, upgrades, technical faults, telecommunications issues, security reasons or circumstances outside our reasonable control. We may change, suspend or withdraw part of the website or a particular game where necessary. If a technical error affects a game, transaction or account balance, we may correct the error and take reasonable steps to return the parties to the position that would have applied without the error.
Privacy and communications
Personal information is handled in accordance with the applicable privacy information published by Ausclub Casino. We may collect and use information needed to provide services, verify identity and age, process transactions, manage accounts, prevent fraud, meet legal obligations, improve the website and support responsible gambling. You should review the relevant privacy information to understand how information is collected, used, stored and disclosed.
By using the service, you agree that we may send service-related communications, including account notices, security messages, transaction updates and information about changes to these terms. Marketing communications, where used, may be managed through the options provided in the communication or your account settings. Important operational messages may still be sent when necessary.
Suspension, closure and complaints
You may request closure of your account at any time through the available support channel. Account closure does not remove obligations that arose before closure, including obligations relating to outstanding transactions, verification, responsible gambling restrictions or suspected misuse. We may suspend or close an account where required by law, for security or compliance reasons, or where these terms have been breached.
If you have a question, dispute or complaint, please raise it through the support process made available on the website and provide enough information for the matter to be reviewed. We may request further details, records or identity information. Complaints will be considered in accordance with applicable requirements and internal procedures. Nothing in these terms is intended to exclude or limit rights that cannot lawfully be excluded under Australian consumer or other applicable law.
These terms are intended to operate with the laws and requirements that apply to the service and to your use of it. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted by law.